Kulicke & Soffa (Suzhou) Limited

Industry:Electronics/Micro-electronics Company Type:Foreign Company / Rep. Office Company Size:1000+ Company Profile:K&S enjoys its famous reputation in the global Semiconductor Equipment Trade. The products such as Bonding Machine, Capillary, Wires and TEST stand at the top one of the whole world selling AMT. Now in Suzhou SIP the company owns Capillary & TEST Factories. At the end of last year, TEST was put into produce. TEST is now sold to the countries in USA and Europe
2003-12 - 2006-9 Senior Customer Service
Location:Suzhou Job Type:Full-time Department: Report to:Asian CS Manager Number of Subordinates:2employees :
Job Category:Customer Service Manager/Supervisor
Career Level:management ( manager / director)
Responsibilities and Achievements:
Job Responsibility：
1. Coordinate and communicate with customers，visit Key Account (Philips).
2. Deal with the requirement and complains from Distributors and customers, send and track the samples
3. Operation by Oracle system: Build up customer basic data, Order creation, stock inquiry, delivery arrangement etc.
4. Communicate with company departments for domestic and International orders.
5. Work as team leader with responsibility for training and coaching the junior customer service representatives, assign the tasks, improve their customer service skills and help their growth.
6. Fulfill the tasks from Asian HQ, and report to Asian CS Manager. Prepare reports for upper management. Alert management of any potential problems, and suggest the solutions
Main Achievements：
1. Since the first order placed and the plant starting to produce at the end of 2003，set up the stable relationship with Philips，HP, Motorola, IR，the Qty & AMT of the orders come more and more.
2. Set up RMA, New Order, Reorder flow with Finance, Logistic, and Factory etc., and the operation in the company is more and more effective with the cooperation of all departments.
Innosis Technology (Suzhou) Co. Ltd. (MXIC)
Industry:Electronics/Micro-electronics Company Type:Foreign Company / Rep. Office Company Size:100 - 499 Company Profile:MXIC is one of the largest five Semiconductor IC wafer Companies. Now it set up the China Sales & Design Center in Suzhou SIP and Guangzhou
2000-9 - 2003-11 Customer service
Location:Suzhou Job Type:Full-time Department: Report to:Great China Sales Manager (Located in Taiwan) Number of Subordinates:employees :
Job Category:Customer Service Specialist/Assistant
Career Level:Mid Career(2+ years experience)
Responsibilities and Achievements:
Job Responsibility：
1. Coordinate and communicate with customers and factory, visit customers.
2. Deal with the requirement and questions from agents and customers, send and track the sample, and arrange the customers visiting.
3. Sales analysis, marketing analysis, data collecting.
4. Organize electronical exhibition activities.